Day: 10 June 2023

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CRA Publishes Results of Consumer Satisfaction Survey 2022

The Communications Regulatory Authority (CRA) published the results of the Consumer Satisfaction Survey 2022.

The survey presented detailed findings of satisfaction among consumers in Qatar with their telecom Service Providers, Ooredoo Qatar Q.P.S.C. and Vodafone Qatar P.Q.S.C. The survey covered all aspects of telecom services, including network coverage, service value, rate plans and tariffs, billing and payment, customer service, and complaint resolution.

The survey was conducted among over 2,500 individuals from different segments of Qatar’s population. It used a Computer-Assisted Personal Interviews (CAPI) method, where respondents were asked to go through a questionnaire, available in both Arabic and English. The average survey duration was 30 minutes.

The findings indicate that overall consumer satisfaction with telecom services in the State of Qatar is relatively high, with 79 percent of respondents expressing satisfaction. Voice services, both mobile and fixed, received the highest levels of customer satisfaction (82 percent and 83 percent respectively). In terms of internet services, fixed internet had a satisfaction rate of 78 percent, while mobile internet had a rate of 74 percent. The most important telecom services, as ranked by consumers, in descending order, were mobile voice, mobile internet, fixed internet, and fixed voice.

Amel Salem Al Hanawi, Director of Consumer Affairs Department at CRA said: “We are pleased with the high overall satisfaction scores for telecom services in the State of Qatar. The survey aligns with CRA’s role in regulating the telecom sector, keenness to balance between the obligations of Service Providers and the rights of consumers, in addition to ensuring that the competition benefits consumers by accessing advanced and high-level telecom services. This survey is one of the main instruments that CRA adopts to assess, in a transparent manner, the quality and efficiency of services provided to consumers. CRA utilizes such surveys to ensure the improvement of services provided to consumers in the State of Qatar.” The study involved qualitative and quantitative research, including focus group discussions and a national survey, to assess consumer satisfaction with telecom services in the State of Qatar. Secondary research was also conducted to benchmark the performance of telecom services and Service Providers at a regional and international level.

Source: Qatar News Agency

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The Reasons For The “Kurdish -Kurdish” Dispute Over Two Articles In The General Budget Law

Members of Parliament disclosed the reasons for the disagreement between the two Kurdish parties over some of the wordings of the texts of two articles in the draft general budget law.

The MPs told the correspondent of the National Iraqi News Agency / NINA / that “Article 14 provides for the opening of a bank account to deposit the region’s oil revenues under the supervision of the National SOMO Company and the Central Bank of Iraq, which is rejected by the Democratic Party, which wants to establish a private bank supervised by the regional government.

The MPs added, “The Kurdish forces also suggest that the federal government pay the costs of extracting oil from the region’s fields to companies, including the wages of trucks operating by land, as well as the wages of pipeline exports through the Turkish port of Ceyhan, as stated in Article 15.”

Source: National Iraqi News Agency

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Parliament Continues To Discuss Voting On Two Articles In The Budget Law

The House of Representatives continued, in its continuous session from Friday evening until Saturday morning, to discuss the vote on Articles 14 and 15 of the draft federal budget law, after the aggravation of differences between the MPs of the Patriotic Union Of Kurdistan (PUK) and the Kurdistan Democratic Party (KDP) bloc over some of the wordings of the texts of the two articles.

Source: National Iraqi News Agency

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PM Visits the Popular Mobilization Commission’s HQ

The Commander-in-Chief of the Armed Forces, Prime Minister Muhammad Al-Sudani, visited the headquarters of the Popular Mobilization Commission, and held a meeting with the Operations Command and senior staff officers.

Source: National Iraqi News Agency

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Economist: Setting An Unconsidered Price For Oil In The Budget Reflects Negatively On The Implementation Of The Plans Drawn

The expert in economic affairs, Malath Al-Amin, warned against total dependence on oil in building the economy, stressing that setting a price for a barrel of oil that is not economically studied in the budget will negatively affect the implementation of the plans drawn in it.

Al-Amin said in a statement to the National Iraqi News Agency (NINA): “Oil is the cornerstone of Iraq’s financial budget, but the fluctuations of the global market and the instability of its price negatively affect the implementation of the plans drawn up in the budget, especially when its price drops.”

He pointed out that “Iraq has achieved 115 billion dollars in oil revenues in 2022, which is the highest in years, but this figure is considered a useless number if it does not contribute to developing the country’s economy, fighting corruption and initiating the implementation of real plans to reduce dependence on oil as a major source of financing budget.

He stressed that “controlling the region’s revenues and including them within the central financial accounts of Iraq is a recognized matter, as is the case in the revenues achieved by the province of Basra or Anbar and others, to give the government room to draw the future of these provinces by adding new revenues and directing to establish new economic projects and move a specific sector in that paves the way for diversifying the sources of income of the local economy and achieving tangible development that provides new job opportunities and attracts capital towards large economic projects.

He continued, “The budget law is a time-related plan to recycle the money collected to achieve new financial savings while providing important services to citizens that make them feel belonging to the homeland through the state’s concern through free education and support for the productive sector, especially agriculture and industry, controlling prices and bringing the corrupt to justice.”

Source: National Iraqi News Agency